SEOR has studied the factors leading to work overload or underload of Dutch police personnel. The study looked at three different function groups within the police force: team managers, community police officers and "Housing, Services and Resources" employees. The following research questions were adressed:
The study shows that the problem of work overload is mainly present for team managers and community police officers. All three function groups mention red tape as the main cause of work overload. Another cause that is mentioned often is having to spend a lot of time on tasks not in their job description. Furthermore, insufficient support by the service center (PDC) is believed to be a problem by all three groups.